All Tonies products sold in this store, including the Toniebox smart speaker, Tonies dolls, audio libraries, peripheral headphones, backpacks, and accessories, are guaranteed authentic. All products are sourced through reputable channels and can be provided with proof of brand authorization and relevant quality inspection reports to ensure product quality meets national and industry standards.

By placing an order with this store, customers agree to all of our policies and terms. Customers should carefully read and understand this policy before placing an order. If you have any questions, please contact customer service at any time.

Product prices are based on the store’s displayed price at the time of order submission and include the product itself and applicable taxes (unless otherwise specified). If a price error occurs due to system failure, data error, or other force majeure, the store reserves the right to cancel the order and provide a detailed explanation to the customer. The customer may choose to place a new order or cancel the purchase.

Customers must ensure that the order information is accurate, including the delivery address (down to the street number) and contact information (mobile phone number). If the goods cannot be delivered, are delayed in delivery or are returned due to incorrect information provided by the customer, incomplete address or unreachable contact information, the customer shall bear the responsibility and the additional costs incurred (such as secondary delivery fees, return shipping fees, etc.) shall be paid by the customer.